Jennifer Silvestrov graduated from the TCNJ School of Business in 2003 with a degree in finance and has since earned two additional degrees: an MBA with a concentration in finance from Drexel University’s Lebow School of Business (2009), and a master’s in Fraud and Forensics from Carlow University (2015). She presently works as Certified Fraud Examiner and North American Leader for Fraud and Disputes Operations at Genpact, a global professional services firm. As a CFE, Jen assists banking and fintech clients in building fraud risk management, detection, investigation, and recovery programs for their unique threat vectors.
While a student at TCNJ, Jen worked as a customer service representative for TD Bank. Inspired by the responsibility of catching fake identification and counterfeit checks, she took interest in fraud detection, eventually leveraging her skills to uncover a case of attempted loan fraud while working in the Small Business Lending Department. Having gained the attention of the bank’s Global Security and Investigations Department, Jen joined the Special Investigations Unit as a Senior Investigator, where she helped build out the loan fraud investigations team in response to the 2008 housing market crash and subprime mortgage crisis. Jen also spent time working on the Strategic Initiatives Team and Disputes and Claims Team before leaving to run E*TRADE’s global fraud operations after 15 years with TD Bank. Later, in 2019, she was hired by Genpact, where she works now.
In addition to her work experience, Jen says the education she received through TCNJ’s School of Business helped shape her career path thus far: “by understanding all aspects of business, finance, marketing, accounting – I was able to apply these concepts in my job in a forensic way in order to identify fraud patterns and anomalies. This led me to the exciting career that I’m currently in and will lead me to my next opportunity.” She also highlights her particularly formative relationship with Dr. Herbert Mayo, who helped Jen discover her true professional skills and the ideal environments for those skills to thrive.
As a successful professional, Jen has experienced a shift in perspective, especially regarding employment opportunities and how to approach them. “When I was a student I thought I had to know every aspect of a job or field of work before I applied or could be considered for a position,” she says, but “when I finally applied–I had nothing left to learn for the seat I was in. Instead I look for positions where I tick most of the boxes, but leave myself some room for learning and growth so I don’t get bored of positions too quickly.”
Jen currently serves on the Board of Directors for both the TCNJ Alumni Association and Philadelphia Area Chapter of the Association of Certified Fraud Examiners. She is an avid reader, traveler, and beachgoer, and when not with her family, friends, or Samoyed, spends her free time playing board games, gardening, cooking, photographing landscapes, and collecting magnets.
